Defensive capability

Neighborhood Fiber Defense

The agent watches competitor build and marketing signals street by street, forecasts revenue at risk, and deploys retention plays months before a fiber or FWA competitor turns up service.

4 markets inside 90-day launch window
$64M
Revenue Defended (5-Year)
Across 11 threatened zones
9
Active Competitor Build Threats
4 within 90 days of launch
38K
Households at Overbuild Risk
Ranked by churn propensity
6.2%
Forecast Churn Without Action
vs 2.1% with defensive plays

What the agent monitors

Four competitor signal families, continuously parsed at neighborhood level.

Daily

AT&T Fiber permits

Municipal construction and right-of-way filings parsed daily across 1,284 markets.

Weekly

Google Fiber builds

City agreements, conduit surveys, and hiring signals tied to build sequencing.

Weekly

T-Mobile FWA expansion

Mid-band site releases and 5G home internet inventory reopenings by sector.

Real time

Local competitor advertising

Paid search, direct mail, OOH, and door-to-door activity by ZIP code.

Competitor threat board

Ranked by defendable revenue and time to competitor launch.

CompetitorSignalMarketHouseholds at riskLaunch windowRisk
AT&T Fiber
Permit filed
Construction permit issued 2.1 miles from Wolf Ranch node
Georgetown, TX12,400Q1 202792 · critical
Google Fiber
Build announced
City agreement signed; conduit survey underway in premium household belt
Franklin, TN8,900Q2 202788 · critical
T-Mobile FWA
Capacity expansion
New mid-band sites released; 5G home internet inventory reopened
Meridian, ID6,300Live now74 · elevated
AT&T Fiber
Local advertising surge
Direct mail and paid search spend up 46% in three ZIP codes
Prosper, TX5,100Q4 202671 · elevated
Regional ISP
Grant award
State broadband funding award covering two census blocks
Waukee, IA3,200202852 · watch
T-Mobile FWA
Promotion detected
$25/mo price-lock offer targeting value-tier households
Nampa, ID2,400Live now44 · watch

Defense playbook

Risk forecasting, retention planning, and defensive offers on a timed sequence.

Risk forecasting

T-minus 12 months
  • Score churn propensity per household against competitor launch date
  • Model revenue at risk by tier, tenure, and bundle depth
  • Rank threatened nodes by defendable revenue, not subscriber count
  • Flag adjacency risk in neighborhoods bordering the build zone

Retention planning

T-minus 6 months
  • Pre-position speed upgrades ahead of competitor marketing
  • Move high-value households to price-lock and multi-year terms
  • Target Wi-Fi and in-home experience fixes in complaint clusters
  • Brief local care and field teams with market-specific talk tracks

Defensive offers

T-minus 90 days
  • Gig tier + mobile line bundle for family households
  • Loyalty credit for tenured customers in the overbuild footprint
  • Free Wi-Fi pod upgrade for whole-home coverage complaints
  • Win-back sequence triggered on competitor install activity

Agent-generated defensive offers

Modeled churn impact per household segment inside the threatened footprint.

Gig + 2 mobile lines
Family households, 5+ yr tenure
-58% churn$12/mo margin
24-month price lock
High-ARPU, competitor-adjacent
-44% churnNeutral
Whole-home Wi-Fi upgrade
Coverage complaint clusters
-37% churn$60 one-time
Loyalty credit + speed boost
Value tier, FWA exposed
-31% churn$8/mo margin

Executive benefit

Protect market share before competitors launch

Defending a household costs a fraction of winning it back. The agent buys eleven months of lead time on every competitor build.

$64M
Revenue defended
4.1 pts
Churn avoided
26,800
Households retained
11 months
Lead time before competitor launch
Approve defensive action plan